Shipping Policy
Please refer to the Turnaround tab on each product. Orders are not shipped on weekends or public holidays.
We are currently unable to guarantee delivery dates, please refer to the Australia Post website for up to date information from them.
We ask for your patience, kindness and understanding during this time.
SHIPPING TIMEFRAME
Delivery timeframes for each option vary according to the state you’re located in. Please refer to the estimates below based on AUSTRALIA POST (AusPost).
AUSTRALIA ORDER
If you would like your order to arrive sooner, Express Post is available and is an option once you reach checkout. Express Post is purely the AusPost delivery time, our normal processing time still applies.
* Normally you will receive your order within 2-3 business days, times quoted are an indication only and are dependent on Australia Post's delivery network.
Shipping charges for your order are calculated and displayed at checkout.
You will receive a confirmation email once your order has shipped containing tracking number(s) if applicable.
INTERNATIONAL ORDER
Our products can be shipped to United States, Canada, Hong Kong and New Zealand via Australia Post. The delivery time will vary depending on the country of destination, however it is usually within 3-4 weeks, but may vary depending on the destination country's customs processing times.
SHIPPING ADDRESS
Please note for standard letter postage, we can only ship to residential address. If you would like to use a Auspost locker address, please select the standard trackable option.
We will not be held responsible for any shipment delays if the entered address is incorrect. If your order is not able to be delivered due to the wrong address AusPost will (eventually) return to us. Postage costs will then have to be paid again to re-send and an additional invoice will be issued.